Terms & Conditions

Last updated: 10 October 2026

About The Tattoo Trip

The seller is Rachel Anne Clarke, a sole trader trading as The Tattoo Trip, at 4 Camp Hill Drive, Nuneaton, CV10 0JX, United Kingdom. These terms apply to personalised goods ordered at thetattootrip.co.uk. Contact us at hello@thetattootrip.co.uk, on 07425 768829 or through our contact page. Event bookings and bespoke commissions are agreed separately.

Your order

Choose your product, size and colours and enter your personalisation carefully. Please check all details before paying, including spelling and the delivery address. We paint the text you supply. If a request is unclear or cannot be fulfilled, we will contact you rather than substitute a different design without agreement.

Payment is taken at checkout using the payment methods shown. Prices are in pounds sterling and include any applicable taxes. Delivery is added once per order and shown before payment. Your order confirmation records your choices and total. If we cannot fulfil an order, we will contact you and refund any payment for the unfulfilled items.

Hand-painted designs and photographs

Each design is airbrushed by hand. Small variations in lettering, layout and colour are part of the process. Product photographs show example names and colour combinations; some images are illustrative mock-ups. Screen colours can differ from the finished item. Your selected options and the product description define your order. These variations do not remove your right to goods that match their description and are of satisfactory quality.

Making and delivery

Painting starts within 24 hours of receiving your order. We aim to dispatch within 48 hours. We post Monday to Saturday, so orders ready on Sunday will be dispatched on Monday. Delivery estimates begin after dispatch. Faster delivery does not automatically speed up production. For an urgent turnaround, ask through our contact page before ordering. See our Delivery Policy for rates and details. If a delay occurs, we will contact you.

Changes, returns and faults

Personalised goods are exempt from the usual online change-of-mind cancellation right. Contact us immediately if you need to change or cancel an order; painting may have already started. Our Returns & Cancellations Policy explains this and your rights if goods are faulty, damaged or not as described. Nothing in these terms excludes or limits your statutory consumer rights.

Product care

Follow the care information supplied with your item and on our Clothing Care page. Caps have their own care guidance on the product page. Contact us if you are unsure.

Privacy and questions

Our Privacy Policy explains how we use customer information. If you have a complaint, contact us with your order number and details so we can work with you to resolve it.

Applicable law

These terms are governed by the law of England and Wales. This does not deprive consumers elsewhere in the UK of mandatory protections or the right to bring proceedings in the courts available to them under applicable law. Changes to these terms apply to future orders, not retrospectively to existing orders.